Using the Callback feature, visitors of your company’s website can request an instant callback using the callback widget. When the request is submitted Voizee system calls both numbers at the same time – website visitor from one side and company rep from another. This technology eliminates waiting time and helps to increase the conversion rate.

Scheduled callbacks allow the website visitor to choose a specific time slot for a future conversation. Voizee system will process this call automatically at the selected time.

A communication channel is a type of media that is used to transfer a message from one person to another. In business specifically, communication channels are the way information flows in the organization within, and with other companies.

Business text messaging is a short messaging service (SMS) that allows two-way conversations between business employees and customers. Once it is enabled, the business text messaging feature gives customers and prospects a way to easily reach out or respond to a business right from their text-message-enabled phone.

One-way text messaging refers to the sending of text messages without the ability to receive replies.

A two-way SMS platform is one that incorporates outbound and inbound text messaging into a unified service.

A virtual phone system is a cloud-based phone system that enables users to receive calls from anywhere using their existing phone or mobile device. It provides organizations mobility and flexibility traditional on-premise systems are not able to achieve.

Local phone numbers represent a specific region, city or state which is identified by their 3-digit area code. Local phone numbers are a great way to establish a local presence within a community whether you have a physical presence there or not.

A toll-free is a phone number that starts with one of the toll-free codes — 800, 888, 877, 866, 855, 844, or 833. A toll-free number allows the person calling to call the number, in this case, your company, for free of charge. You, as the owner of the number, are billed for both incoming and outgoing calls, which means that all your customers and prospects can call you with inquiries without needing to spend any money.

White Label is a generic term for software that is designed for use by multiple companies. A white-label product is a product or service produced by one company (the producer) that other companies (the marketers) rebrand to make it appear as if they had made it. In our example, Voizee is (the producer) and your company can be (the marketer).