Docs Archive - Voizee - SMS Marketing, Business Texting & Calling Platform

Frequently Asked Questions

Tech Questions

  • How to install Voizee’s multi-channel widget on my website?

    You can use the embed code that will be generated in your account settings or use our WordPress plugin

  • Can I customize Voizee widget?

    Yes, you can customize the widget’s colors, messages, and communication channels to display. Browse our Knowldege Base for more info . 

  • Can I set up a business hours for my widget?

    Yes, you can set up a Business Schedule for each of your widgets under your account. If you have multiple websites you can set up a separate work schedule for each of them.

  • Can I change the callback widget time zone?

    Yes, you can change the time zone in your Profile settings.

  • Do I need to change the website code each time when I adjust widget settings?

    No, let artificial intelligence work for you. Our click to call widget will automatically update all the settings according to your customizations. Please don’t forget to click “Save” each time you make changes to your widget settings.

  • Can a phone call go to multiple representatives at the same time?

    Yes, and it’s a very sleek feature. If you have multiple sales reps or tech support agents, our intelligent click to call widget will ring all their phones at the same time. The person who is the first to take the call will be connected to the customer.

  • What will happen if I missed a callback from my website?

    You will receive the email and text notifications with the phone number of your website visitor, so you can follow up quickly and address the questions. Missed calls will be also visible on your online dashboard for easy tracking and note-taking

Billing Questions

  • Can I cancel my subscription?

    Yes, you can cancel your subscription any time at your online Voizee account.

  • What is your Refund Policy?

    As we provide a 14-day free trial, we do not issue refunds after payment. However, you have the flexibility to cancel your subscription at any time through your Voizee online account.