Introducing Mass SMS, Keywords, and Enhanced Lead Management Features
We’re excited to announce some powerful new features that are now live on the Voizee platform! At Voizee, we’re always working to help businesses streamline communication and improve customer engagement. With the latest update, we’ve added three essential tools to make your experience even better: Mass SMS, Keywords, and Enhanced Lead Management.
These new features are designed to help businesses reach their audiences more efficiently, boost engagement, and improve how customer information is organized. In this article, we’ll walk you through how each of these tools can benefit your business and enhance your Voizee experience.
1. Mass SMS: Reach More Customers, Faster
Whether you’re running a marketing campaign, sending out important updates, or notifying your audience about special promotions, the ability to send bulk messages is crucial. Voizee’s Mass SMS feature allows you to quickly send text messages to a large group of contacts, ensuring your message gets delivered directly to their mobile devices.
Key Features:
- Bulk Messaging: Send SMS and MMS to hundreds or even thousands of customers with just a few clicks.
- AI Texting Assistant: Craft the perfect message with our AI-powered assistant, ensuring your texts are engaging and professional.
- Scheduling: Choose whether to send messages immediately or schedule them for a later time or recurring delivery.
- Targeted Campaigns: Filter recipients by segments, tags, or individual searches, making sure you reach the right audience every time.
With an SMS open rate of 98%, Mass SMS is one of the most effective ways to engage customers, drive sales, and ensure your messages are seen.
2. Keywords: Automate and Enhance Customer Interaction
Voizee’s Keywords feature is another exciting addition that allows customers to interact with your business through simple text messages. Keywords are short phrases or codes that customers can text to a designated number, which triggers an automated response. This is a great way to run promotions, manage donations, or offer automated customer support.
How Keywords Can Help Your Business:
- Event Promotions: Use keywords like “SALE20” to automatically send customers a link to your discount landing page.
- Fundraising for Non-Profits: Non-profit organizations can set up keywords like “DONATE” to drive donations through a simple SMS interaction.
- Automated Customer Support: Provide instant responses to customer inquiries with pre-defined messages, saving time for both your team and your customers.
With Voizee’s keyword feature, you can create custom keywords for various purposes and automate responses to improve efficiency and customer satisfaction.
3. Enhanced Lead Management: Organize, Segment, and Target
Managing your customer information is key to any successful business communication strategy, and with Voizee’s newly enhanced Lead Management tools, you now have more control than ever.
Key Lead Management Features:
- Segments and Tags: Group leads using Segments (using ‘AND’ and ‘OR’ conditions) and Tags to categorize and target them for specific campaigns.
- Custom Fields: Add fields such as text, numbers, URLs, or dates to gather the specific information you need from leads.
- Import Leads: Easily import leads from a spreadsheet, text file, or copy-paste, and assign tags to keep them organized.
- Lead Statuses: Color-code and label leads to reflect different stages of your sales funnel or support cycle, making it easier to prioritize and manage follow-ups.
By leveraging these advanced lead management features, businesses can now streamline their processes, personalize communication, and ensure they are targeting the right customers with the right messages.
How These Features Work Together
By combining Mass SMS, Keywords, and Enhanced Lead Management, Voizee provides a robust solution for managing communication campaigns and customer interactions.
- Efficient Campaigns: Use Mass SMS to send targeted messages to specific lead segments or tagged groups, ensuring the right message reaches the right audience.
- Automation with Keywords: Set up Keywords to automate responses and engage customers instantly, whether it’s for a sale, a promotion, or a support query.
- Improved Lead Organization: With Enhanced Lead Management, you can import, tag, and segment leads, then target them effectively with SMS campaigns and keyword interactions.
Conclusion: A Better Way to Communicate with Voizee
At Voizee, we’re committed to helping you communicate more effectively with your customers. With the introduction of Mass SMS, Keywords, and Enhanced Lead Management, we’ve given you the tools to take your customer engagement to the next level. These features not only improve the way you reach your audience but also make it easier to organize and automate key aspects of your communication strategy.
Ready to take advantage of these new tools? Log in to your Voizee account today to start using Mass SMS, Keywords, and Lead Management!
For more information on how to use these features, visit our Knowledge Base or reach out to our support team. We’re here to help you succeed!
