Voizee Departments feature helps your website visitors connect with the right Team.
If your company has multiple teams – you can set up Departments and split the call volume between them.
How to Setup Departments in Voizee:
![](https://voizee.com/wp-content/uploads/knowledgebase/7-voizee-departments.png)
- Navigate to Products & Settings on the left menu bar.
- Select the Callback Widget menu.
- Click Websites on the submenu.
- Select the website that you want to edit and select the Departments tab.
- Click the Departments button.
- Enter the Department name and click the Save button
- If you need to add more than one Department – click Save and Add Another Department button
![](https://voizee.com/wp-content/uploads/knowledgebase/8-voizee-departments-2-1024x267.png)
To complete your Department setup click Add Representative to the Department button.
![](https://voizee.com/wp-content/uploads/knowledgebase/9-voizee-departments-3-1024x540.png)
How to Edit Departments in Voizee:
- Navigate to Products & Settings on the left menu bar.
- Select the Callback Widget menu.
- Click Websites on the submenu.
- Select the website that you want to edit and select the Departments tab.
- Click the Departments button.
- Click the Department name in the All Departments section.
- Update information and click the Save button.
![](https://voizee.com/wp-content/uploads/knowledgebase/10-voizee-departments-4.png)
How to Delete a Representative from Department in Voizee:
- Navigate to Products & Settings on the left menu bar.
- Select the Callback Widget menu.
- Click Websites on the submenu.
- Select the website that you want to edit and select the Departments tab.
- Click the Departments button.
- Click the Department name in the All Departments section.
- Scroll down to the Representatives section.
- Click Delete from the Department button for a representative that should be removed.
![](https://voizee.com/wp-content/uploads/knowledgebase/11-voizee-departments-5.png)
Most common department names:
- Sales
- Support
- Billing