Voizee is a multi-channel business communication platform that helps businesses capture leads, communicate with customers, and close more deals — across phone, SMS, chat, and email. This guide introduces each module so you know where to start.
Platform overview
| Module | What it does |
|---|---|
| Business Texting | Two-way SMS, mass SMS, workflows, and keyword automation |
| Virtual Phone System | Cloud-based phone system with call flows, forwarding, call recording, transcription, and AI call analysis |
| Website Widget | Captures leads via callback, live chat, AI chatbot, SMS, and email |
| Mass Emails | Bulk email campaigns via connected AWS SES account or SendGrid |
| AI Features | AI voice assistant, SMS bot, chatbot, call transcription, lead scoring, and more |
| Leads | Unified lead management with full communication history across all channels |
| Integrations | Connect with Follow Up Boss, Twilio, Zapier, ChatGPT, WooCommerce, and more |
Business Texting
Voizee’s Business Texting module covers everything from one-on-one conversations to large-scale SMS campaigns. Two-way SMS lets your team reply to leads in real time, while Mass SMS and Workflows handle automated sequences and drip campaigns. The 2-Way SMS AI Assistant can handle incoming texts automatically.
- Two-way SMS conversations
- Mass SMS and MMS campaigns
- Drip workflows and keyword automation
- 2-Way SMS AI Assistant
- A2P 10DLC compliance tools
Website Widget
The Website Widget captures leads directly from your website. Visitors can request an instant or scheduled callback, start a live chat, send a text, or reach out by email — all without leaving the page. The widget is fully customizable to match your brand and supports business hours scheduling so the right channel shows at the right time.
- Callback requests — instant or scheduled
- Live chat with AI chatbot support
- SMS and email contact options
- Customizable design, departments, and business schedule
Virtual Phone System
Voizee’s Virtual Phone System is a cloud-based phone solution with local and toll-free numbers, call routing, call recording, and a visual Call Flow Editor. Calls can be forwarded to team members, routed through menus, or handed directly to the AI Voice Assistant.
- Local and toll-free numbers
- Visual Call Flow Editor with drag-and-drop routing
- Call recording and voicemail
- AI Voice Assistant step for automated call handling
- Softphone built into the platform
AI Features
AI is built into every channel in Voizee — not bolted on as an add-on. Once you connect a ChatGPT (OpenAI) account under Integrations, AI becomes available across chat, phone, SMS, and the lead card. All AI features share the same AI Assistant Jobs system, so you configure tasks once and reuse them everywhere.
- OpenAI Chat Bot — qualifies website visitors automatically
- AI Voice Assistant — answers phone calls and handles callers
- 2-Way SMS AI Assistant — replies to leads over text
- AI Call Transcription Analysis — reads call transcripts and updates leads
- AI Lead Score — rates every lead Hot, Warm, or Cold
- AI Summary — catch-up brief on any lead before you call
- AI Call Scripts — personalized openers and objection handling per lead
Leads
Every contact that comes in through any channel — widget, SMS, call, chat, or email — becomes a lead in Voizee. The lead card shows the full communication history, AI Summary, AI Lead Score, call scripts, and all activity in one place. Leads can be tagged, scored, and managed across your team.
Integrations
Voizee connects with the tools your business already uses. Key integrations include Follow Up Boss, Twilio, Zapier, Pabbly, WooCommerce, AWS SES, Google Analytics 4, ChatGPT, and more. See the Integrations section for setup guides.
Where to start
- Create a Voizee account
- Configure your modules
- Choose a pricing plan
- Choose your phone numbers
- Set up AI features
Still feeling stuck? Please send us your questions using this form.