No — Voizee has its own built-in phone infrastructure. Twilio is an optional integration for businesses that want to use their own Twilio account and phone numbers. See Twilio Integration.
Frequently Asked Questions
Tech Questions
- Do I need Twilio to use Voizee?
- Does Voizee require A2P 10DLC registration for SMS?
Yes — if you plan to send SMS to US phone numbers, A2P 10DLC registration is required by carriers. See Prepare Your Website for A2P Registration to get started.
- What AI features are included in Voizee?
Voizee includes an AI Chatbot, AI Voice Assistant, 2-Way SMS AI Assistant, AI Call Transcription Analysis, AI Lead Score, AI Summary, and AI Call Scripts. All AI features require a connected OpenAI account. See AI in Voizee: Overview & Setup.
- Can Voizee integrate with my CRM?
Yes — Voizee integrates with Follow Up Boss, Little Green Light, Bloomerang, SmartMoving, and more. For automation with other CRMs, use Zapier or Pabbly.
- How do I install the Voizee widget on my website?
You can install the widget via WordPress Plugin or Code Embed. See How to Add a Voizee Widget to a Website for full instructions.
Billing Questions
- Can I cancel my subscription?
Yes — you can cancel at any time from the Pricing section in your Voizee account left menu.
- What is your Refund Policy?
As we provide a 14-day free trial, we do not issue refunds after payment. However, you have the flexibility to cancel your subscription at any time through your Voizee online account.
- Do unused credits roll over to the next month?
No — unused credits do not roll over. Credits renew at the start of every billing cycle.
- What is the difference between Voizee US plans and Scalable plans?
Voizee US plans are designed for businesses operating in the US and Canada using Voizee's built-in phone infrastructure — SMS and calling usage is billed through monthly credits. Scalable plans are for businesses that need their own Twilio, Infobip, or Telnyx account, higher volume capacity, and global reach. Scalable plans remove credit limitations entirely — since usage billing goes directly through your connected provider. See US & Canada pricing and Scalable pricing.