At Voizee, we are committed to maintaining a compliant, secure, and spam-free environment for all users. Please ensure your messages comply with our Terms of Service and industry regulations.
The following messaging categories are strictly prohibited on Voizee:
High-Risk Financial Services
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Payday loans
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Short-term, high-interest loans
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New loan solicitations
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Student loan offers
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Cryptocurrency promotions
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Stocks and investment platforms
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Third-party loans (auto, mortgage, or any loans not serviced directly by your business)
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Third-party lead generation
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Affiliate lending and marketing
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Deceptive marketing practices
Debt-Related Messaging
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Debt collection or forgiveness
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Debt consolidation, reduction, or relief
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Credit/debt repair services
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Third-party debt collection (only direct opt-in transactional messages are allowed; using SMS as a collection channel is prohibited)
“Get Rich Quick” & MLM Schemes
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Deceptive work-from-home programs
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High-risk investment opportunities
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Pyramid schemes
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Mystery shopping
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Multi-level marketing (MLM)
Note: This differs from compliant employment outreach, investment news alerts, or brokerage/member communications where explicit opt-in is collected.
Illegal Substances and Regulated Products
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Cannabis-related messaging (prohibited regardless of state legality)
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CBD-related messaging
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Kratom
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Fireworks
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Vape/E-cigarettes
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Paraphernalia products
Important: SMS/MMS for cannabis, CBD, kratom, or related products is prohibited on Voizee in the US and Canada, even if your business is legal in your state.
Prescription Drugs
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Any drugs requiring a prescription (offers or sales of non-over-the-counter drugs are not allowed)
Gambling and Betting
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Casino apps
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Gambling websites
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Sweepstakes and contests
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50/50 raffles
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Betting and sports picks
Gambling-related traffic is prohibited in the US and Canada across all Voizee number types.
“S.H.A.F.T.” Categories
S.H.A.F.T. is an industry term summarizing categories that are prohibited or heavily restricted for SMS/MMS messaging due to carrier policies and regulations:
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Sex (explicit content, adult services)
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Hate (hate speech or related content)
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Alcohol (sales or promotion)
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Firearms (sales or promotion)
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Tobacco (including vape/e-cigarettes)
Voizee enforces these restrictions to comply with laws and maintain messaging quality standards. Sending messages within these categories can result in message blocking, phone number suspension, or account termination.
If you are unsure whether your messaging is compliant, please contact Voizee Support before sending your campaign.
Still feeling stuck? Please send us your questions using this form.